Buyer terms

Clear expectations
for every order.

These terms apply when you create a buyer account or place an order through Velvet Market.

Checkout activation: a basket can be prepared now, but no card payment or order is created until an approved payment provider is connected.

1. Eligibility and accounts

You must be aged 18 or over and located in the UK to use Velvet Market. Before access, you must complete the age and identity verification flow provided through Didit. Keep your details accurate and do not share account access.

2. Listings, prices and orders

Read each listing carefully, including condition, price, delivery information and dispatch time. The seller sets the delivery charge for each listing based on their own postage cost. The seller-stated charge is shown before payment. An order is only confirmed after secure checkout accepts it.

3. Delivery, cancellations and returns

UK mainland tracked delivery and discreet packaging are planned for launch. Sellers should dispatch within two working days, with delivery normally expected within two to three working days after dispatch. Where a basket includes several sellers, each seller’s delivery charge is shown separately. Cancellation, returns, refunds and disputes follow the Delivery and Disputes Policy. Nothing removes statutory consumer rights.

4. Reports and support

If an item is not received, damaged or materially different from its description, use the support route promptly and provide honest information. False claims, abusive behaviour, evidence tampering or repeated misuse may lead to restrictions or closure.

5. Marketplace role and changes

Velvet Market provides the marketplace, moderation and support routes. It does not set, pay or absorb seller delivery charges. The payment-funds arrangement will be confirmed in checkout once the provider is approved. Contact hello@velvetmarket.co.uk with a question.