Build your shop
with clear boundaries.
These terms apply when you request, create or operate a seller membership and sell through Velvet Market.
1. Eligibility and approval
Sellers must be aged 18 or over, UK-based, and able to complete the required age and identity verification flow through Didit, together with payout and safety checks. A membership selection does not guarantee account approval, listing publication, placement, sales or payouts. We may ask for information needed to complete checks or meet provider requirements.
2. Memberships and fees
Velvet Seller Membership is £19.99 per month, before any applicable VAT. Membership benefits are described in the Seller Hub. Charges do not begin until secure payment activation. The first 100 approved founding sellers receive their first month free. Standard sellers pay £19.99 per month. Billing date, VAT treatment and cancellation route will be shown before you confirm payment.
3. Listings and content
You are responsible for your profile, listings, images, descriptions, prices and claims. They must be accurate, lawful, yours to use and compliant with the Marketplace Standards. We may review, refuse, remove or restrict content that does not meet the standards or presents safety, legal, payment or delivery risk.
4. Orders and delivery
Sell only approved, lawfully saleable items. When orders are activated, use tracked UK postage, plain packaging and the checkout delivery address only. Do not arrange collection, meetings, direct payment or off-platform contact. Dispatch within the time shown to the buyer and normally within three working days. The full process is set out in the Delivery and Disputes Policy.
5. Payouts, refunds and disputes
Buyer funds, refunds, chargebacks and seller payouts must use the approved marketplace payment flow. Do not ask a buyer to pay you directly. Payouts may be delayed or paused for a refund, dispute, chargeback, provider reserve, verification issue or safety concern. The final payout timetable and any provider charges will be shown once the processor approves the marketplace funds flow.
6. Conduct and account action
Treat buyers, other sellers and our team with respect. Do not pressure, threaten, mislead, share private information, manipulate reviews or evade marketplace rules. We may issue a warning, pause listings or payouts, remove content, suspend or close an account where needed to enforce these terms or protect people and the service.
7. Dispatch performance and account action
Dispatch on time and upload or provide the required order information promptly. Late or missing dispatches may result in a warning or strike after review. Three active strikes may suspend the seller account and remove its listings from availability. Repeated or serious failures may lead to closure after administrator review. Sellers can contact support if they believe an enforcement decision is incorrect.
8. Your responsibilities
You are responsible for your own tax, legal and reporting obligations relating to your sales. You must keep your account and contact details current, cooperate reasonably with legitimate support and moderation requests, and tell us promptly if a listing, dispatch or payout issue arises.
9. Changes and contact
We may update these terms for provider, legal, safety or marketplace changes. Material changes affecting an active membership will be communicated appropriately. Contact hello@velvetmarket.co.uk with a question or concern.
Operated by Velvet Holdings Limited, company number 17489532. Last updated: 27 October 2026.