Velvet Market
Transparent buying

Pricing, refunds
and cancellation.

This page explains the current pricing and refund framework before payment processing is activated.

Current status: Velvet Market is not taking card payments or recurring membership charges yet. No charge is created until an approved provider is connected and the final checkout terms are shown before confirmation.

Seller membership

The planned standard seller membership is £19.99 per month before any applicable VAT. The founding offer, billing date, VAT treatment, provider fees and cancellation route will be shown in checkout before a seller confirms. Payment activation is subject to approval and verification.

Marketplace purchases

Each listing will show its item price, delivery charge, total and dispatch expectations before payment. Sellers must use the approved checkout and tracked UK delivery. The platform will not ask buyers to pay sellers directly.

Refunds and disputes

Buyers should contact support promptly for non-delivery, material misdescription, damage or another eligible issue. We may request evidence and ask the seller for a response. Refunds, chargebacks and seller payouts will follow the final payment-provider and Delivery and Disputes Policy terms. Statutory consumer rights are not removed.

Cancellation

Before payment activation, there is no subscription to cancel. Once recurring billing is active, the checkout and account area will provide a clear cancellation route and the exact effect of cancellation. A cancellation does not remove rights relating to an already placed order.

Support

For pricing, refund or cancellation questions, contact hello@velvetmarket.co.uk. A telephone support number will be added before payment processing is submitted for approval.