Complaints &
content removal.
Use this page to report illegal, non-consensual, infringing or otherwise rule-violating content or conduct. You do not need an account or payment to report.
How reports are handled
We acknowledge reports, preserve relevant information, restrict access where appropriate, and investigate promptly. Illegal or clearly non-consensual content is removed immediately where possible and escalated to relevant authorities and payment partners when required. We aim to complete an initial investigation within five business days and explain the action taken where we can do so safely.
If you are depicted in content and say your consent was absent, withdrawn or legally invalid, tell us clearly. We will pause or remove the content while consent is checked. You may appeal a decision; where a consent dispute cannot be resolved, we will seek a neutral review at our expense.
For urgent risk, contact local emergency services first, then report here.
Submit a report
You can submit a report online and receive a reference number. The email form below remains available if you prefer to send your report through your email application.
Reports can also be sent to hello@velvetmarket.co.uk. Do not email identity documents or sensitive evidence; ask us for a secure route.
Appeals and records
We keep a restricted record of reports, decisions, appeals and removals for safety, dispute handling, legal obligations and required processor reporting. We do not publish reporter details. Segpay merchants must report content incidents and zero-incident months through the Merchant Portal on its required schedule.