Report a concern.
Anyone may report a listing, image, profile or request that may be illegal, non-consensual, unsafe or contrary to our rules.
Send a report
Anyone can report without an account or payment. Please do not include identity documents, payment details or sensitive images. We can arrange a secure route for evidence if needed.
If the form is unavailable or your concern is urgent, email hello@velvetmarket.co.uk or call 0800 341 1201. Do not assume the form was received unless it shows a reference.
What happens next
We acknowledge reports, restrict access to content where needed to protect people, investigate and aim to resolve complaints within five business days. We tell the reporter the outcome and the action taken, subject to privacy and legal limits. We remove content found to be illegal or non-consensual immediately upon that finding and report it to the payment provider or relevant authorities where required.
Requests by people shown in content
If you believe you appear in content without valid consent, ask us to remove it using the email above. We will check the seller’s evidence of consent and age or identity verification. If valid consent cannot be established, or consent is void under applicable law, we remove the content immediately. You may appeal a decision by replying to our outcome email with additional details. If there is a dispute about whether consent is void, we will arrange neutral review at our expense where required.
Other concerns
Reports about fraud, harassment, prohibited requests or misleading listings are assessed under our Marketplace Standards. We may restrict a listing or account while investigating. For an order, billing or delivery complaint, use Customer support · Call 0800 341 1201 or the Delivery and Disputes Policy.